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300 Lenora Street, #634
Seattle, Washington
United States
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1-800-827-5142
Common FAQs
GENERAL QUESTIONS
Yes, we do not have any contracts. If you have purchased the annual pricing option on your package, we do not refund that balance.
Yes, we fully back our service with a 30 day money back guarantee for your first initial payment only. We do not process any refunds after the 30 days period.
Yes. We have developed our own fully redundant managed email hosting service that is built on enterprise level hardware for small and large scale email needs. We also offer free email migrations. Please learn more about our newly launched email platform by visiting MxPloy.
No, we provide a fully managed service where our dev ops team handle all the updates and upkeep of your servers and infrastructure according to our high standards. The idea is for our customers to focus on their applications primarily. With that being said, we do provide FTP logins for all our users to have access to their files.
We backup your server on a daily basis for free. However, it is your responsibility to backup your own website files as needed. We are not responsible for any data loss.
Yes, we can help assist with transferring your websites over from your existing Cpanel accounts.
Yes, at the core level we do. However, you would need to take extra precautions to secure your website accordingly and take the necessary measures to protect yourself further.
Depending on your usage and use case, please reach out to us to discuss further details.
Yes, we implement a global CDN with all your websites & applications which is included free of charge.
